Privacy Policy for Powerhouse Concierge Services
Last Updated: 11 Mar 2026
This Privacy Policy explains how Powerhouse Concierge Services (“Powerhouse,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit our website, use any related online services (collectively, the “Site”), or engage us for concierge, coordination, lifestyle, administrative, or related services (collectively, the “Services”).
This Privacy Policy is intended to work together with our website Terms and Conditions. If there is a direct conflict between this Privacy Policy and a separate written service agreement you sign with Powerhouse, the written service agreement will control to the extent of that conflict.
By using the Site or Services, you acknowledge the practices described in this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information we collect from or about:
FIRST.- visitors to our Site.
SECOND.- prospective, current, and former clients.
THIRD.- individuals who communicate with us by email, phone, text message, social media, contact form, or other channels.
FOURTH.- individuals whose information is provided to us in connection with a service request, reservation, scheduling matter, or third-party coordination.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with us:
FIRST.- Contact Information. Name, email address, telephone number, mailing address, and similar contact details.
SECOND.- Account and Inquiry Information. Login credentials (if accounts are offered), communication preferences, service inquiries, request details, and records of your interactions with us.
THIRD.- Transaction and Payment Information. Information about purchases, deposits, invoices, payment status, and related transaction details. Payment card information may be collected and processed by third-party payment processors rather than stored directly by Powerhouse, except as necessary to process or document transactions.
FOURTH.- Service Request Information. Information you provide about your preferences, schedules, budgets, special requests, reservation details, travel details, event details, property access instructions, emergency contacts, or similar information necessary to provide the Services.
FIFTH.- Device and Usage Information. Internet protocol (IP) address, browser type, device type, operating system, referring URLs, pages viewed, dates and times of access, and similar Site usage information.
SIXTH.- Communications and User Content. Messages, emails, texts, forms, uploaded documents, photos, feedback, reviews, or other materials you submit to us.
SEVENTH.- Sensitive Information. In limited cases, you may choose to provide information that could be considered sensitive, such as accessibility needs, health-related preferences relevant to a request, or information about household members. We ask that you provide only the information reasonably necessary for your request.
3. How We Collect Information
FIRST.- Directly from You. We collect information you provide when you contact us, complete forms, request Services, sign up for updates, make payments, or otherwise communicate with us.
SECOND.- Automatically. We and our service providers may collect certain information automatically through cookies, pixels, log files, analytics tools, and similar technologies when you use the Site.
THIRD.- From Third Parties. We may receive information from referral sources, social media platforms, payment processors, analytics providers, advertising partners, and Third-Party Providers involved in fulfilling your request.
4. How We Use Information
We may use personal information for the following purposes:
FIRST.- to provide, coordinate, operate, improve, and maintain the Site and Services.
SECOND.- to communicate with you about inquiries, requests, appointments, reservations, updates, transactions, and customer support.
THIRD.- to arrange or coordinate requested services with third-party vendors, venues, contractors, transportation providers, or other providers you select or authorize.
FOURTH.- to process payments, invoices, refunds, credits, and related financial transactions.
FIFTH.- to personalize your experience and remember your preferences.
SIXTH.- to monitor usage, troubleshoot issues, protect the security and integrity of the Site and Services, and prevent fraud or misuse.
SEVENTH.- to comply with legal obligations, enforce our agreements, protect our rights, or respond to lawful requests.
EIGHTH.- to send service-related communications and, where permitted by law, marketing or promotional communications. You may opt out of marketing emails at any time using the unsubscribe link or by contacting us.
5. How We Disclose Information
We may disclose personal information in the following circumstances:
FIRST.- Service Providers. To vendors and service providers who help us operate our business and Site, such as website hosts, payment processors, scheduling tools, IT support providers, analytics vendors, marketing vendors, and professional advisors.
SECOND.- Third-Party Providers You Request or Authorize. To independent third parties involved in fulfilling or coordinating your request, such as venues, contractors, transportation providers, travel providers, or home service vendors.
THIRD.- Business Transfers. In connection with an actual or proposed merger, acquisition, financing, sale of assets, or similar business transaction.
FOURTH.- Legal and Safety Reasons. When we believe disclosure is reasonably necessary to comply with law, legal process, or government request; enforce our terms or agreements; detect, investigate, or prevent fraud, security incidents, or illegal activity; or protect the rights, property, or safety of Powerhouse, our clients, or others.
FIFTH.- With Your Direction or Consent. For any other purpose you direct, request, or consent to.
We do not sell personal information for money. However, some website analytics or advertising tools may be characterized as a “sale,” “sharing,” or targeted advertising under certain laws. If we use such tools, we may provide any rights or disclosures required by applicable law.
6. Cookies and Similar Technologies
The Site may use cookies, pixels, local storage, session replay tools, analytics technologies, and similar tools to collect usage information, remember preferences, improve functionality, and help us understand how the Site is used.
FIRST.- Browser Controls. Most browsers allow you to manage cookies through browser settings. Disabling cookies may affect Site functionality.
SECOND.- Analytics and Advertising. We may use third-party analytics or advertising services that collect information about your interactions with the Site over time and across different websites or platforms, subject to their own privacy practices.
7. Text Messages and Phone Communications
If you provide a mobile phone number, you consent to receive transactional or service-related calls or text messages from Powerhouse, including messages related to scheduling, confirmations, updates, or your requests.
If we send marketing text messages, we will do so in accordance with applicable law, and you may opt out by following the instructions in the message or contacting us.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the nature of the information, the sensitivity of the information, the purpose for which it was collected, and applicable legal or operational requirements.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
The Site and Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Site. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and address the issue.
11. Your Privacy Choices and Rights
Depending on your state of residence and applicable law, you may have rights regarding your personal information, which may include the right to request access to, correction of, deletion of, or a copy of certain personal information, or to opt out of certain processing activities.
If you wish to make a privacy request, please contact us using the information in Section 15. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights available under applicable law.
12. Texas Privacy Notice
To the extent the Texas Data Privacy and Security Act applies to Powerhouse’s processing of personal data, Texas consumers may have certain rights, subject to statutory exceptions, including the right to:
FIRST.- confirm whether we process their personal data.
SECOND.- access personal data.
THIRD.- correct inaccuracies in personal data.
FOURTH.- delete personal data.
FIFTH.- obtain a copy of personal data, to the extent required by applicable law.
SIXTH.- opt out of processing for targeted advertising, the sale of personal data, or certain profiling decisions, where applicable.
If you are a Texas resident and wish to exercise any applicable rights, you may contact us using the information below. If we decline to act on your request, you may have the right to appeal our decision by replying to our response or contacting us with the subject line “Privacy Appeal” within a reasonable time after receiving our decision. We will review the appeal in accordance with applicable law.
13. Third-Party Links and Services
The Site may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy, security, or content practices. We encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Changes become effective when posted, unless otherwise stated.
15. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:
Powerhouse Concierge Services
Attn: Privacy
PO BOX 12262
San Antonio, TX 78212
contact@powerhouseconcierge.com
(210) 514-6058
This Privacy Policy explains how Powerhouse Concierge Services (“Powerhouse,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website, use our online services (collectively, the “Site”), or communicate with us regarding our services. This Privacy Policy is intended to work together with our Terms and Conditions. If there is a direct conflict between this Privacy Policy and a separate written agreement you sign with Powerhouse, the written agreement will control to the extent of that conflict. By using the Site or communicating with us, you acknowledge the practices described in this Privacy
Policy. 1. Scope of This
Privacy Policy This Privacy Policy applies to personal information we collect from or about: Visitors to our Site Prospective, current, and former clients Individuals who communicate with us by email, phone, text message, social media, contact form, or other channels Individuals whose information is provided to us in connection with a service inquiry, scheduling matter, or coordination request
2. Information We Collect
We may collect the following categories of information, depending on how you interact with us: Contact Information: Name, email address, phone number, mailing address, and similar contact details Inquiry Information: Service inquiries, request details, communication preferences, and records of your interactions with us Transaction Information: Information about invoices, payments, deposits, refunds, and related transaction details. Payment card information may be collected and processed by third-party payment processors rather than stored directly by Powerhouse Service Request Information: Information you provide about schedules, preferences, budgets, appointments, reservations, or other details necessary to respond to your request Device and Usage Information: IP address, browser type, device type, operating system, referring URLs, pages viewed, and dates and times of access Communications and Submitted Content: Messages, emails, text messages, forms, uploaded documents, photos, feedback, reviews, or other materials you submit to us
3. How We Collect Information
We may collect information in the following ways: Directly from You: When you contact us, complete forms, request information, sign up for updates, make payments, or otherwise communicate with us Automatically: Through cookies, pixels, log files, analytics tools, and similar technologies when you use the Site From Third Parties: From referral sources, social media platforms, payment processors, analytics providers, advertising partners, and third-party providers involved in fulfilling your request
4. How We Use Information
We may use personal information for the following purposes: To provide, operate, improve, and maintain the Site and our services To communicate with you about inquiries, requests, appointments, updates, transactions, and customer support To coordinate requested services with third-party providers you select or authorize To process payments, invoices, refunds, credits, and related transactions To personalize your experience and remember your preferences To monitor usage, troubleshoot issues, protect the security of the Site and our services, and prevent fraud or misuse To comply with legal obligations, enforce our agreements, protect our rights, or respond to lawful requests To send service-related communications and, where permitted by law and with appropriate consent where required, marketing or promotional communications
5. How We Disclose
Information We may disclose personal information in the following circumstances: Service Providers: To vendors and service providers who help us operate our business and Site, such as website hosts, payment processors, scheduling tools, IT support providers, analytics vendors, marketing vendors, and professional advisors Third-Party Providers You Request or Authorize: To independent third parties involved in fulfilling or coordinating your request Business Transfers: In connection with an actual or proposed merger, acquisition, financing, sale of assets, or similar business transaction Legal and Safety Reasons: When reasonably necessary to comply with law, legal process, or government request; enforce our terms; detect or prevent fraud or security incidents; or protect the rights, property, or safety of Powerhouse, our clients, or others With Your Direction or Consent: For any other purpose you direct, request, or consent to We do not sell personal information for money.
6. Cookies and Similar Technologies
The Site may use cookies, pixels, local storage, analytics technologies, and similar tools to collect usage information, remember preferences, improve functionality, and help us understand how the Site is used. Browser Controls: Most browsers allow you to manage cookies through browser settings. Disabling cookies may affect Site functionality Analytics and Advertising: We may use third-party analytics or advertising services that collect information about your interactions with the Site, subject to their own privacy practices
7. Text Messages and Phone Communications (A2P / SMS Notice)
If you provide your mobile phone number, you expressly consent to receive conversational, informational, and transactional text messages from Powerhouse Concierge Services related to your inquiries, appointments, scheduling, confirmations, reminders, updates, account matters, or requested services. Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at (210) 514-6058 or contact@powerhouseconcierge.com. SMS consent is not shared with third parties or affiliates for marketing purposes. If we offer marketing text messages, we will do so only in accordance with applicable law and only where you have provided the required consent.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal or operational requirements.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
The Site and our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Site. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and address the issue.
11. Your Privacy Choices and Rights
Depending on your state of residence and applicable law, you may have rights regarding your personal information, which may include the right to request access to, correction of, deletion of, or a copy of certain personal information, or to opt out of certain processing activities. If you wish to make a privacy request, please contact us using the information in Section 15. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights available under applicable law.
12. Texas Privacy Notice
To the extent the Texas Data Privacy and Security Act applies to Powerhouse’s processing of personal data, Texas consumers may have certain rights, subject to statutory exceptions, including the right to: Confirm whether we process their personal data Access personal data Correct inaccuracies in personal data Delete personal data Obtain a copy of personal data, to the extent required by applicable law Opt out of processing for targeted advertising, the sale of personal data, or certain profiling decisions, where applicable If you are a Texas resident and wish to exercise any applicable rights, you may contact us using the information below. If we decline to act on your request, you may have the right to appeal our decision by replying to our response or contacting us with the subject line “Privacy Appeal” within a reasonable time after receiving our decision.
13. Third-Party Links and Services
The Site may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy, security, or content practices. We encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Changes become effective when posted, unless otherwise stated.
15. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:
Powerhouse Concierge Services Attn: Privacy
PO BOX 12262 San Antonio,
TX 78212
contact@powerhouseconcierge.com
(210) 514-6058